[Voiceover]: Welcome to the checkout. We catch up with previous guests of Add to Cart where we ask them five quick questions to understand more about them and leave you with a little extra inspiration to get through your Friday. Today's mini episode features Pip Brett, who is the owner of Homewares and fashion retailer Jumbled, based out of Orange in regional New South Wales. Pip and her team have created a product range which would be better described as a gallery and a customer base that's definitely described as a community. And if you don't believe me, Jumbled won the global Innovation awards in Chicago for retail experiences. Not bad for a retailer out of Orange. Hey, Pip Brett from Jumbled, we have five checkout questions for you. We'll get straight. Oh, all right. Well, let's start with the first one. What is the weirdest thing you've ever bought online?
Pip Brett: Yeah, I think last week. They still haven't arrived yet, but I bought three palm trees that are five meters tall. I don't even know how they're getting here, but I've paid shipping, so I don't know.
[Voiceover]: What kind of shipping are you talking about there?
Pip Brett: I think it must be on a truck. It was fairly etsy shipping. I hope I don't kill them. You know what? I told my husband I bought them and so he went and bought a tractor.
[Voiceover]: So, yeah, shipping three 5 meter palm trees to Orange, that's.
Pip Brett: I know, I know. We'll wait till they arrive.
[Voiceover]: Number two, who is your favorite retailer?
Pip Brett: I am probably most inspired by Mercy in Paris. It's sort of this amazing concept store of different levels. They've sort of got beautiful exhibition space, homewares, fashion, a cafe, and it's just constantly evolving. It's amazing. It's very inspiring.
[Voiceover]: Brilliant. We haven't heard. Oh, well, I haven't heard of that one. So we'll. It's cool. That's cool. When. When we can travel again.
Pip Brett: Yeah.
[Voiceover]: Number three, which retail fad do you wish was history?
Pip Brett: Free shipping. Can you say on palm trees?
[Voiceover]: No.
Pip Brett: Oh, I wish I got free shipping on palm trees. No, I find. I think free shipping is a really. In Australia, being so big, it's such a. It's so expected, but it's really hard to do.
[Voiceover]: Yes, exactly. Unless you build it into your costs, in which case that's a nightmare as well, isn't it?
Pip Brett: Yeah, yeah, yeah, yeah.
[Voiceover]: Cool. Number four, can you recommend a book or a podcast that our listeners should immediately get into?
Pip Brett: I love Stop, Collaborate and Listen by Collabosaurus. I think it's really, really good There was a really good one on complaints handling and how to keep a customer, like the value of a customer. And it was really awesome. I think about it all the time. And another one that they did about Bunnings, like how Bunnings is killing customers, like how well they're doing at customer service. Really, It's a good podcast.
[Voiceover]: Okay, cool. We'll check that out. And I'm going to throw in the plug as well for Jumbled Loves a Chat like, that's a podcast we're all going to look for.
Pip Brett: Thank you.
[Voiceover]: And number five, finish this sentence. The future of retail is bloody exciting. Hey, I like it. I like it. Yeah, Pip, we think what you and the team at Jumbled are doing is bloody exciting. So thank you for joining us.
Pip Brett: Thank you. Oh, thanks for having me. So, so good.
[Voiceover]: Add to Cart is hosted and distributed through acast, the home of podcasting. It wasn't until I started this podcast that I realized how powerful podcasts are in creating real connections with listeners. I love when listeners contact me and speak to me like we're lifelong friends, and I know this carries over to our advertising partners. My relationship becomes their relationship. And because I value my listeners above all, I only partner with brands I'd recommend as a friend. It's kind of like influencer marketing, but without having to see me in a swimsuit. So if you're looking to explore the power of podcast advertising for your brand, you should check out Acast. Acast hosts over 20,000 podcasts, a mix of amazing local and international content, and can deliver credible mentions to an engaged listener in an uncluttered environment. Check out as ACAST Advertising on Google Today. To hear more from Pip, jump back into episode 30, where we speak with Pip about the challenges of shipping in regional areas for bulky and fragile goods, how Pip went from anti Instagram to sharing all her house renovations with her customers, and why it's important to marry someone who can build as well as write lovely customer notes. Oh, true love. Thanks for listening. And until next time, keep adding to cartoon.
