Ep 515 · 8 min · Fri 2 May 2025

Tahlia Mandie from Kakadu Plum Co

From Canva hacks to a bunny paradise, Tahlia Mandie reveals the tools and inspirations behind Kakadu Plum Co.’s ecommerce success.

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In this episode

Tahlia Mandie, founder of Kakadu Plum Co., has built an ecommerce brand that’s as purpose-driven as it is successful. Starting in 2015 with just one product—Kakadu plum powder—Tahlia has expanded her brand to include over 30 products, from bush teas and preserves to oils and homewares. Today, Kakadu Plum Co. also offers over 1,200 products from Australian and Indigenous businesses through its online store, celebrating native bush foods and supporting Indigenous communities along the way.

In this Checkout episode, Tahlia gives us a glimpse into the lighter, more personal side of her entrepreneurial journey. From her most unexpected online purchase to the retailer inspiring her right now, and the tech tools she can’t live without, here’s what we learned from Tahlia’s rapid-fire checkout session.

A Bunny’s Paradise

While most online purchases are for business or hobbies, Tahlia’s “weirdest” purchase was a little outside the box—or rather, inside a playpen. “I recently bought a child playpen, but it wasn’t for my kids—it was for my bunny! When we go away, he lives in it,” she shared with a laugh.This quirky buy shows a more playful side to Tahlia, reminding us that even ecommerce founders need moments of fun amidst the hustle.

A Hidden Gem of Inspiration

When it comes to retail inspiration, Tahlia is currently keeping a close eye on Gem, an innovative oral care brand making waves with its fresh approach to everyday essentials.

I love what Gem is doing—they started in the toothpaste category and now they’re expanding into body care with their new deodorants.

What stands out to Tahlia is Gem’s ability to take a traditionally mundane product and infuse it with personality, purpose, and premium appeal. “I’m obsessed with their TikToks—even though I’m not a fan of TikTok for my own business, I love watching what Gem is doing there,” she admitted. For ecommerce brands, Gem’s success is a reminder that even the most ordinary products can become extraordinary with the right branding, and marketing.

Canva: Tahlia’s Not-So-Secret Design Weapon

When you’re running an ecommerce business with over 1,200 products, design needs can pile up fast. For Tahlia Mandie, Canva is the ultimate lifesaver. “I’m on Canva every day—it’s my go-to for everything from resizing images to creating email banners and social media content,” she shared.

While she admits she’s no professional designer, Canva’s user-friendly platform allows her to quickly produce polished visuals that keep Kakadu Plum Co.’s branding sharp and consistent. “I did all our Black Friday graphics on Canva—it’s such a lifesaver,” she said. For any ecommerce founder juggling countless tasks, Tahlia’s approach is a reminder that you don’t need a design degree or a big budget to create great content—you just need the right tools and a bit of creativity.

A Book That Brings Life and Business Into Perspective

When asked to recommend a book, Tahlia didn’t hesitate: Man’s Search for Meaning by Viktor Frankl. “It’s such a powerful read. There are so many lessons in there about life, resilience, and finding purpose—even when times are tough,” she shared.

For an entrepreneur managing the challenges of inventory, marketing, and scaling an ecommerce business, Frankl’s reflections on perseverance and perspective resonate deeply.

I think business, family, and life are all connected. This book really reminds you to stay grounded, no matter what’s thrown at you.

It’s a reminder to ecommerce professionals that while the grind can be relentless, maintaining a sense of purpose can keep you motivated through the highs and lows.

The Biggest Challenge? Teenagers Trump Ecommerce

With a business as complex as Kakadu Plum Co., you’d expect Tahlia’s biggest challenge to be inventory, logistics, or customer acquisition. But when asked, her answer was refreshingly human. “Can I say my teenager? My 14-year-old daughter is probably my biggest challenge right now,” she admitted with a grin.

Tahlia’s candidness is a reminder that behind every thriving business is a founder facing the same everyday struggles as the rest of us. For Tahlia, managing a fast-growing ecommerce is a definite challenge—but navigating the teenage years at home? That’s the real test.

Success Isn’t Just About Sales—It’s About Staying True to What Matters

Tahlia Mandie’s Checkout episode gives us a glimpse into the human side of running an ecommerce brand. From turning to Canva for everyday design fixes to finding inspiration in unexpected places (and managing teenage drama at home), Tahlia shows that building a successful business isn’t all about the hustle. It’s about making smart choices, staying creative, and keeping things real.

Her story is a reminder that success doesn’t come from doing it all—it comes from doing what matters most, using the tools you’ve got, and not losing sight of what makes your brand unique. After all, the best ecommerce brands aren’t just built on sales—they’re built on personality, purpose (and native plums).

The Checkout is a short snippet of our conversations.

Read the full transcript Auto-generated

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[Voiceover]: Welcome to the checkout. We catch up with previous add to cut guests and ask them five quick questions to get to know them better and leave you with a little extra inspiration to get through your Friday. Here's your host, Bushy.

[Ad]: Today's checkout features Thalia Mandy, founder of Kakadu Plumco, a business built on celebrating Australian native ingredients and supporting first nations communities. And most recently, Thalia is the author of a brand new cookbook that is hitting the shelves right now called the Australian Ingredients Kitchen. From turning a child's playpen into a bunny haven to the book that she swears by for life and business, Talia talks tools of the trade, brand inspirations and her biggest challenges yet.

Nathan Bush: Talia, welcome to the checkout. We've had a brilliant conversation around Kakadu Plumco that you've built around taking native Australian ingredients out into the world and the incredible reach that you've had there. But also your brand new co cooking book that is hitting the shelves.

Tahlia Mandie: Thank you.

Nathan Bush: Very shortly. Well, it's out there now in Amazon and Big W. And yes, it is pre order.

Tahlia Mandie: Yes.

Nathan Bush: How exciting. But we've got five quick questions to learn a little bit more about you.

Tahlia Mandie: Okay, number one, go for it.

Nathan Bush: What's the weirdest thing you've ever bought online?

Tahlia Mandie: Okay, I was thinking about this. I recently bought a child playpen, but it wasn't for my child because I have teenagers. It was to put my bunny in it. And I'm not joking. But when we go away, he lives in a child playpen. So I bought a child playpen purely for my little bunny. Not my child.

Nathan Bush: That's my, my daughter is trying to get us to get guinea pigs at the moment.

Tahlia Mandie: Now get a bunny. Bunnies are beautiful.

Nathan Bush: All right, all right. Yeah, I'm trying to hold out on getting anything.

Tahlia Mandie: That's another story for you. I don't know.

Nathan Bush: Number two, which retailer has most inspired you recently?

Tahlia Mandie: I am loving what gym are doing. Have you heard of Jim?

Nathan Bush: I've heard of them, but I don't know a lot.

Tahlia Mandie: Yeah. So they started with like they went into the toothpaste category and the dental category and then they released. They're now going into I think more body stuff and they released these deodorants as well. But I just love watching them. I love their Tiktoks. I hate Tiktoks. You know, me and TikTok. But I love watching their Tiktoks and they've just been amazing, I think in the last two years what they've done and how they're expanding. Yeah. Another female led business as well.

Nathan Bush: Beautiful.

Tahlia Mandie: Yeah, Just awesome what they're doing.

Nathan Bush: And that's gem. G E M. G E M. Yeah, cool. Yeah, lovely. Number three, name a piece of tech that you or your E commerce business couldn't live without.

Tahlia Mandie: Okay. Probably every day I'm on Canva. Canva is. Yeah, I do a lot of things on Canva.

Nathan Bush: Are you a good designer? Anyway, like I play around in Canva but I'm a horrible designer. I'm colorblind. My people hate me whenever I play around in it.

Tahlia Mandie: Yeah, but just basics, like I have like reshaping sizes to fit something or just like I did all a lot of all my Black Friday, you know, email tidy things or for email specific sizes. But yeah, Canva and what they're doing and again like amazing what they're doing. So yeah, Canva is probably what I

Nathan Bush: use a lot and I would be remiss not to mention it but in the main episode we talked about a friend of the show Klaviyo and how you guys are using it really doubling down on email. And I loved your words around Taming the beast of Klaviyo and how powerful.

Tahlia Mandie: Oh, Klaviyo. We use that every day as well. It's amazing. Klaviyo is a game changer with email and now what they're doing in that whole tech side of things also with SMS as well. So such a sophisticated platform. It's life changing. So it was the best move when male chimp had to stop because that's how we moved to Klaviyo because they decided not to go not partner with Shopify. I think. Do you remember when that happened?

Nathan Bush: They Shopify, mailchimp, had a big breakup.

Tahlia Mandie: They did have a big breakup. Yes. And it was a big Breakup for many, obviously companies like us. And I was like, holy cow, what do we do? So we moved to Klaviyo. Best thing Klaviyo. Yes. Love Playbit.

Nathan Bush: Awesome. So do we. Number four, can you recommend a book or a podcast that our listeners should immediately get into?

Tahlia Mandie: Might be a bit off topic, but I think, I mean I've spoken about business, family, life. I think it all works systematically together and everything you do in business affects your home and your family and family with business as well. Man search for meaning.

Nathan Bush: Oh, yeah. Viktor.

Tahlia Mandie: Viktor Frankl. I think. Victor. Yes, It's a very inspirational read. It's powerful. Some really powerful messages in there that I think we all need to be reminded of and just for life. And I think, you know, life is business as well. So. Man search for meaning.

Nathan Bush: Love it. Great recommendation and you've just shown how considerate you are of your audience, always thinking about them. But this is also the chance to plug your book. What are we looking out for? What's the title of it? Where can we get it?

Tahlia Mandie: The Australian Ingredients Kitchen. Talia Mandy with Bruno Dan as well. And it's available on Amazon Big W at the moment for pre order. So please pre order because that always affects and is positively for new authors. And it will also be available on our website kakadouplumbco.com as well. But everything of native herbs and spices and everything about Australian products, aboriginal products.

Nathan Bush: Kakaduplamco.com to be used in your everyday cooking. That's what I love about it. It's like how can we use native ingredients every day?

Tahlia Mandie: Every day. Simple. Yes. Change your pepper mill to pepper berry. Simple swap and then you've got pepper berry every day. And just a simple swap like that is. Yeah. Having that little piece in your kitchen.

Nathan Bush: Amazing. All right, number five. Talia, what is your biggest challenge today?

Tahlia Mandie: Can I say my teenager?

Nathan Bush: Yes, you can. I can't help you with it, but you can say it.

Tahlia Mandie: She's my challenge at the moment. Yeah, yeah. My 14 year old teenager. She's probably my biggest Chandler challenge. Well, she is my. Yes, yes.

Nathan Bush: Yeah. I've got no advice for you. I've got a. I've got an eight year old and a ten year old and I'm dreading the day they turn 14.

Tahlia Mandie: Right, girls, girl and boy. Yes, yes. It's the girl teenager. Yes. Be warned.

Nathan Bush: Well, there we go. Something for everyone to look forward to if you've got young children. Talia, thank you so much for joining us on Add to Cart.

Tahlia Mandie: My pleasure. Thank you. So much bushy chat to you soon.

[Ad]: To hear more from Thalia, jump back into the full episode where she shares how she built Kakadu Plumco from a single product into an e commerce discovery haven for Australian and native ingredients with over two 1200 SKUs. She also talks about why email marketing is her secret weapon to a 45% repeat customer rate and how she navigates the challenges of working with remote suppliers while staying true to her purpose.

Tagged

  • Brand and Storytelling
  • Email and CRM
  • Customer Experience and Retention
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