With an impressive background in retail tech, Justin Williams is a born innovator. After spearheading major projects at SAP with some of the biggest names in the industry, Justin transitioned into the startup world, working across last-mile delivery and AI-driven retail solutions. Now, as Chief Customer Officer at black.ai, he helps big name retailers like Woolworths and Walmart enhance store security, unlock real-time customer insights and optimise the in-store experience using cutting-edge AI technology. A proud father of three and passionate cyclist, Justin loves teaming to win tough challenges.
From quirky marketplace buys to using tech for good, Justin Williams talks innovation, leadership and learning from others in retail.
Justin Williams explains how black.ai is reshaping retail, turning CCTV into powerful tools for real-time customer insights.