In this episode of Add To Cart, we checkout Andy Evans, Co-founder of humii, who combine cutting edge technology with real human analysis to evaluate a retailer’s customer experience and provide valuable insights. With around 200 retailers onboard including Rebel Sport, Lovisa and The Iconic, humii take the mystery out of nailing an amazing customer experience using over 150 metrics.
Questions answered in this episode include…
- What is the weirdest thing you’ve ever bought online?
- Who is your favourite retailer?
- Which retail fad do you wish was history?
- Can you recommend a book or podcast that our listeners should immediately get into?
- Finish this sentence. The future of retail is…
- Rube Goldberg Brew Machine
- Stories of Your Life and Others by Ted Chang
- Mystery Shopping for eCommerce: The humii Story | #214
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