[Voiceover]: Welcome to the checkout. We catch up with previous add to cart guests and ask them five quick questions to get to know them better and leave you with a little extra inspiration to get you through your Friday.
Nathan Bush: Today's checkout features Shauli Mizrahi, the CTO and co founder of Rep AI, the first AI powered shop assistant for e
Nathan Bush: commerce websites to to increase sales and enhance customer experience. Surely.
Nathan Bush: Thank you for joining us on the checkout. We've heard all about Rep AI on
Nathan Bush: our explainer episode with you. Thank you for bringing that to us. And we had Fiona from Vush on there as well, which was great to hear from a retailer using Rep AI, but we're here to learn a little bit more about you. Five quick questions.
Shauli Mizrahi: All right, let's go.
Nathan Bush: Number one, what's the weirdest thing that you've ever bought online?
Shauli Mizrahi: So I think that we're constantly evolving in our habits. So what is weird today will not be weird tomorrow. And I think the weirdest thing that I ever bought online was seven years ago when I bought a mattress for my bedroom and people looked at me and thought this is crazy. What are you doing? You're not trying out the mattress and buying it. And now, you know, now it's obviously the most normal thing to do. So yeah, we keep on, keep on changing.
Nathan Bush: Absolutely. You're a pioneer on mattresses. Number two, who is your favorite retailer? This is a really good tough spot
Shauli Mizrahi: for you, isn't it? It is a tough spot, but where
Nathan Bush: do you love shopping?
Shauli Mizrahi: So I'm a father, I have a two year old son and since then I have to say that Kmart became my favorite. So you get great kids clothes for less than $10. What a bargain. Can't compete with that.
Nathan Bush: And you know they're just going to get trashed.
Shauli Mizrahi: Yeah, exactly.
Nathan Bush: Number three, which e commerce practice do you wish was history?
Shauli Mizrahi: So I personally don't like the endless scrolling for products that you have on e commerce websites where you go and you see hundreds of items just scroll, scroll, scroll, and then you get just choice overload and you leave the website. This is part of what we are aiming to change and getting customers to understand which products are better for them, are the right fit for them by asking them questions and navigating them to the right product by doing so.
Nathan Bush: Yeah, absolutely. So more guided shopping rather than mindless scrolling.
Shauli Mizrahi: Exactly.
Nathan Bush: Number four, can you recommend a book
Nathan Bush: or a podcast that our listeners should immediately get into?
Shauli Mizrahi: So it's funny, the podcast I was thinking about is the same answer that Fiona gave, which is the Secrets of Scaling by Opera of Commerce. I highly recommend it with Jordan West. So that's my recommendation.
Nathan Bush: Is that the podcast that she heard you on originally?
Shauli Mizrahi: Yeah, exactly. Yeah.
Nathan Bush: There's the original link. I love it.
Shauli Mizrahi: Yeah.
Nathan Bush: All right, last one I have for you.
Nathan Bush: Finish this sentence. The future of retail is conversational shopping.
Shauli Mizrahi: That's what we do.
Nathan Bush: That's what you do. Beautiful. Shaulie, thank you so much for joining us and bringing us that special episode around the future of customer service and what you're doing at Rep AI.
Shauli Mizrahi: Thank you, Nathan.
Nathan Bush: To hear more from Shorley, jump back into our very Special Explainer, Episode 236Brought to you by Rep AI, where Shawley shares how Rep AI created a contextual chatbot that was modeled on a real life sales assistant experience. He also shares how Rep AI easily fits into most e commerce tech stacks and why he thinks Australian retailers are brilliant innovators. Thanks for listening. And until next time, keep adding to cart.
